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The Art of Customer Service and Contact Center
This entertaining course serves as a fantastic resource for call centers looking to strengthen their employees’ customer service skills. Lessons provide a comprehensive overview of skills needed to interact with customers online and over the phone, techniques for handling difficult customers and ways to track call center performance.
Feel free to select individual lessons, full chapters, or share the entire course with your employees, based on your training goals. Mobile features ensure employees unable to attend training sessions can access the lessons independently via any computer or mobile device.
Training features offered in this course include:
After completing this course, employees should understand the following:
You are amazing
هل هناك كورسات اخرى ؟