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Well, when we were informed about the course, I said in my mind: it is another time wasting training course that is going to repeat what is always said “customer is right”, “be polite”, “dress well” and so on… but course was really different. It made us think different and act different. It really changed our life style and the way we deal and react with daily changes.
I was surprised by the way we were focused and attracted the whole course. Everyone was interested about the course content and didn’t want to miss a single minute in that course. Even heavy smokers and coffee addicted persons, preferred not to smoke in order to not miss a single info on that course. Amazing!!!